1. Overview of Policy
BorMatia provides quality automotive services and aims to ensure each client is satisfied. We understand that in rare cases, service outcomes may not meet expectations. This policy outlines how we assess and handle refund or return requests. Each case is reviewed based on facts and communication.

2. Refund Eligibility
Refunds may be considered for services not completed as described or agreed. A technician’s inspection may be required to verify the issue. Clients must notify us promptly and provide original documentation. Refunds are not guaranteed but assessed with fairness.

3. Submitting a Request
To request a refund, contact us by email or phone as soon as possible. Provide clear details, including the date of service and concerns. Our team will begin reviewing the request once all required information is received. Most cases are resolved within 10 business days.

4. Exceptions and Exclusions
Refunds are not provided for outcomes caused by wear, misuse, or external interference. Services confirmed by the client at the time of repair are excluded. Diagnostic assessments and time-based labor are also non-refundable. These boundaries ensure policy consistency.

5. Adjustment or Re-Service Option
In some cases, BorMatia may offer a correction or repeat service instead of a refund. This ensures the issue is resolved while maintaining workshop integrity. Clients can discuss available options directly with our team. Our aim is always to find a constructive solution.

6. Customer Participation
Cooperation is essential to the refund process. Clients may need to bring their vehicle back for review. Lack of availability or refusal to assist may affect the outcome. We encourage respectful communication throughout.

7. Timeline and Communication
Our goal is to respond quickly and keep you updated at each stage. You will be informed once a decision is made and any refund approved. Refunds are processed using the original method of payment. Documentation will be provided upon completion.

8. Policy Amendments
We may adjust this policy based on customer feedback or operational changes. Updated versions will always appear on this page. Continued use of our services means acceptance of any updates. We recommend reviewing the policy occasionally.

Contact Information:
BorMatia
11 Eliza St, Adelaide SA 5000, Australia
Phone: +61 8 7098 2706
Email: info@BorMatia.com